The short version
- You pay the full price when you book.
- Your place is confirmed when your payment goes through.
- Your confirmation email tells you if you can cancel for a refund.
- If we cancel your course, you get a full refund.
- Our courses are for adults aged 18 and over.
Who we are
Deaf Spaces is a deaf-led British Sign Language (BSL) school and community service in Highbury and Islington, London. Courses are run by [Legal name of the organisation].
- Address: Northway House, 257 Upper Street, Highbury and Islington, London, N1 1RU
- Email: [email protected]
Booking a place
You book on our Book page. You choose a course and a group, give your details and confirm that you are 18 or over.
You can book until the day before your group's first session. If you want to join a course that has already started, please email us.
Some groups have a limited number of places. While you pay, we hold a place for you for 30 minutes. If you do not finish paying in that time, the place goes back on sale.
Your booking is confirmed only when your payment goes through. We then email you a confirmation with your receipt. If it does not arrive, check your spam folder, then email us.
Please check that your email address is right. We send everything about your course to it.
Price and payment
The price is shown on the Book page before you pay. You pay the full price when you book, by card, Apple Pay or Google Pay.
You pay on Stripe's secure page. We never see your card details.
If we change the price of a course later, your booking stays at the price you paid.
[Is the Signature exam fee included in the course price? If not, say how much it is and when to pay it.]
Your course
Your confirmation email says when and where your group meets. We email you a reminder 24 hours before your first session.
If your group meets on Zoom, we send you the Zoom link before the course starts.
If anything would help you take part, please email or text us.
If you miss a session, we cannot give a refund for it.
If you want to cancel
Your confirmation email tells you if you can cancel for a refund.
The rule in your confirmation email is the one that applies to your booking, even if we change it later.
To cancel, reply to your confirmation email, or email [email protected] with your booking reference.
Refunds are always in full and go back to the card you paid with. The money can take 5 to 10 working days to arrive.
If you have a problem after that time, please email us anyway. We will see what we can do.
These terms do not affect your legal rights.
If we change or cancel something
Sometimes we must cancel a session, for example because of illness. We tell you as soon as we can, and the Dates page shows it. We may add a replacement session. We do not add an extra week to the end of the course.
If we cancel your course, you get a full refund.
Adults only
Our courses are for adults aged 18 and over. When you book, you confirm that you are 18 or over.
Questions and complaints
If you are not happy, please email [email protected]. We will try to put it right.
To read how we use your personal information, see our Privacy Policy.
Changes to these terms
We may update this page. The terms on the day you book apply to your booking.